Shipping & Delivery

We deliver across India to serviceable postal codes. Orders are shipped to the address you give at checkout, and we currently do not ship internationally through the website. If you need an international destination, email [email protected] and we will quote the available options.

• No blanket estimates — we do not publish fixed day counts we cannot keep. Each delivery option is priced at checkout, and the expected timing for your order is confirmed with you before dispatch.
• Standard, express, and concierge — the option you choose at checkout sets the service level. A bespoke setting, sourcing, or certification can add time, and we always tell you before it affects your order.
• We will always say if it will slip — if your delivery date is at risk, contact us as early as you can and we will tell you where the order actually is.

Timing depends on where a parcel is going, the courier serving that route, and any customs or remote-area handling. Public holidays and festival periods can add time. The date we confirm for your order is the one we work to.

As soon as your parcel is handed over we add the courier tracking details to your order, and you can see them any time from your account under Orders. Your order moves through Confirmed, Packed, Shipped, Out for delivery, and Delivered. If tracking has not updated for moving, email us and we will chase the courier on your behalf.

Delivery charge is calculated at checkout and shown in your order summary before you pay, so the total you confirm is the total you are charged. We do not collect any fee beyond that quoted amount.

Stones and jewellery are packed in a padded, tamper-evident box so the piece cannot move inside the parcel. Keep the parcel and any certificate with it until you have inspected the piece, because both help with any later return or claim. Store jewellery away from perfume, cleaning chemicals, and sudden changes in temperature, and remove it before swimming, exercising, or sleeping.

For cash on delivery orders, please keep the exact amount ready for the delivery partner. Our courier partners may call ahead, and an order can be marked undeliverable if no one is available to receive it or the amount cannot be handed over. In that case the parcel returns to us and we will contact you to arrange redelivery, subject to a further delivery charge. If you would rather not pay in cash, you can contact us before dispatch to switch to UPI or bank transfer.

We start packing quickly, so address changes are only possible before dispatch. Email us with your order number as soon as possible and we will try to update it, but once a parcel has left our workshop we cannot redirect it. Cancellations are covered in our Returns, Refunds & Cancellations Policy.

• Delayed — check tracking first. If it has not moved after dispatch, contact us and we will raise a trace with the courier.
• Reported lost in transit — where a courier confirms a parcel is lost, we either send a replacement or refund you in full, at your choice.
• Damaged on arrival — photograph the outer packaging and the piece before opening further, and email the images with your order number. We will arrange a replacement or refund at our cost.
• Received in error — if a parcel arrives that you did not order, do not use or resend it; contact us and we will arrange to collect it.

For any delivery question, email [email protected] or call +91 70440 08558. Please include your order number so we can help faster.