Returns, Refunds & Cancellations

You may request a return within 7 days of delivery. Tell us within that period by emailing [email protected] with your order number and the reason, and we will arrange the pickup. Your statutory rights as a consumer are not affected by this policy.

If a piece is damaged on arrival, or we sent the wrong item, contact us within 48 hours of delivery with photographs. We will make it right at our cost, and that window applies instead of the 7-day return window for those cases.

• Email us your order number and the reason for the return.
• We agree the return method with you and confirm the address to send it to before you post it.
• Pack the piece with its original box, packaging, and any certificate, so it arrives undamaged.
• Once the piece reaches us and passes an inspection, we process the refund to your original payment method.

Please do not post a stone or a mounted piece without telling us first, and never send cash on delivery on our behalf. A parcel that arrives without a return reference cannot be matched to your order.

To keep our returns fair for everyone, we cannot take back:

• anything engraved, resized, or otherwise personalised to your instructions;
• earrings where the returned seal on the piercing post has been broken, for hygiene reasons;
• items you have resized, re-cut, re-polished, or altered;
• a piece returned after 7 days from delivery;
• a piece returned without its certificate, box, and packaging where those were supplied.

If a return falls into one of these categories and you believe it was sent back by mistake, contact us before sending it and we will confirm.

• We inspect the returned piece and confirm the refund to you in writing.
• Approved refunds are issued to the original payment method. Cash on Delivery orders are refunded by bank transfer, so we will ask for your account details.
• Your bank or UPI provider sets the final credit time, and we cannot complete it from our side.
• We email you when the refund has been issued, with the amount and reference.

For a cancelled order that was already paid, the refund follows the same timeline. For a cash on delivery order that you cancelled before dispatch, there is nothing to refund.

• Before dispatch — email us with your order number as soon as possible. If the parcel has not left our workshop we will cancel it and refund any amount taken.
• After dispatch — the order can no longer be cancelled, but you can return it under the 7-day return window.
• Cash on delivery — you may refuse the parcel at delivery. If a piece has already been specially sourced or set for you, a cancellation charge can apply. We tell you in writing before the order ships that this is the case, so you always know before the parcel arrives.

If a piece you received differs materially from its product page — its origin, treatment, certification, or nature — we want to put that right. Contact us within the return window with your order number and clear photographs of the piece and its certificate.

Where a dispute requires it, we will arrange an independent assessment at our cost. If the piece is confirmed to differ materially from its description, we will refund it in full and cover the return shipping.

Returns are free where the piece is damaged on arrival, incorrect, or not as described. Otherwise a return handling charge can apply. We quote the amount and get your agreement in writing before you send the piece back, so you are never surprised by a charge afterwards.

Start any return or cancellation with us at [email protected] or call +91 70440 08558. Please include your order number. Read our Terms of Service and Shipping & Delivery Policy as well.